Privacy Policy

• To respond to your enquiry or message
• To provide you with information about our services
• To process your registration or sign-up for a course or programme
• To send follow-up communications where you have consented or we have a legitimate interest
• To improve our website and understand how visitors use it (analytics cookies only where consented)
• To comply with our legal obligations

• Legitimate interests: to respond to enquiries and manage our business relationships
• Contract: to fulfil a contract or take steps prior to entering into a contract with you
• Consent: where you have actively opted in - including via our cookie banner or contact form marketing opt-in
• Legal obligation: where we are required to process data by law

• Enquiry data from our contact form is retained for up to 2 years
• Data collected through HubSpot landing pages is retained in line with the relevant campaign and deleted when no longer required
• Analytics data is retained in accordance with the settings of the relevant analytics tool
• Cookie consent preferences are stored in your browser and expire in line with the relevant cookie lifespan

You may request deletion of your data at any time by contacting us at hello@sanssouci.co.uk.

We do not sell your personal data. We may share data with the following third parties only where necessary:

• HubSpot Inc. - our CRM and landing page platform, operating under a Data Processing Agreement
• Google LLC - we use Google Analytics to understand website traffic, only where analytics cookies have been consented to
• Team members who need access to your data to respond to your enquiry

All third-party processors are required to handle your data securely and in accordance with UK GDPR.

Under UK GDPR you have the following rights:

• The right to access the personal data we hold about you
• The right to correct inaccurate or incomplete data
• The right to request deletion of your data
• The right to restrict processing of your data
• The right to data portability
• The right to object to processing based on legitimate interests
• The right to withdraw consent at any time (including cookie consent, via our cookie banner)

To exercise any of these rights contact us at hello@sanssouci.co.uk. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. Our website uses HTTPS encryption and all data processed through HubSpot is subject to HubSpot's enterprise-grade security controls.

Some of our third-party processors, including HubSpot and Google, may transfer data outside the UK. Where this occurs we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the ICO.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.