High-performing digital product team setup to modernise claims experience. Reduced delivery cycle times by 30% and delivered new digital claims experience in 6 months while rebuilding stakeholder trust.
High-performing digital product team setup to modernise claims experience. Reduced delivery cycle times by 30% and delivered new digital claims experience in 6 months while rebuilding stakeholder trust.
The Hartford needed to modernise their claims experience but faced internal delivery fatigue, misaligned priorities, and a disconnect between product, compliance, and engineering. Progress was slow and stakeholder trust was waning.
Sans Souci helped stand up a high-performing digital product team with new governance structures, agile coaching, and strategic alignment to accelerate delivery and rebuild stakeholder trust.
The high-performing digital product team delivered significant improvements in delivery speed, team alignment, and stakeholder trust while successfully launching a new digital claims experience.
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