Redesigned Capita's HR Direct service for the BBC, transforming outdated processes into an efficient, automated system that cut case handling time by 40% and reduced rework by 60%.
Redesigned Capita's HR Direct service for the BBC, transforming outdated processes into an efficient, automated system that cut case handling time by 40% and reduced rework by 60%.
Capita's HR Direct service for the BBC was overwhelmed with outdated processes, manual interventions, and quality issues — leading to low satisfaction, high rework, and poor productivity.
Sans Souci redesigned the service model to transform Capita's HR Direct service into an efficient, automated system that improved productivity and satisfaction.
The service redesign delivered significant improvements in efficiency, quality, and satisfaction, enabling a leaner, more scalable shared services model for the BBC.
Digital Transformation
Join 98% of our clients who've seen measurable results. With 35+ years of experience, we've helped organisations save over £1.5M+ through connected systems, lean processes, and smart automation.
ERP, MRP, MES integration for real-time visibility
Lean processes that reduce energy, material, and labor spend
Smart technology that actually delivers results
